Saama has worked with both Product and End-User companies to enable their solutions to be used globally. Part-II
Leading Storage Area Network Provider
Internationalizing the Content Management System:
The client had deployed Interwoven as their content management system, but as they
extended their global sales reach and set up international web sites, they needed their
content authoring tools to support them and Interwoven did not have the capability.
They retained Saama to come up with a cost effective solution.
Saama built a Dynamic Content Authoring tool that supported
internationalization and using J2EE architecture integrated it with
Interwoven. The Content Authoring tool was built to support East Asian
Languages including Chinese, Japanese and Korean. The existing data was
migrated into a new Oracle database which supported internationalization
character sets.
With this tool deployed, content authors outside the US were able to localize their websites
with ease.
Globalizing the Sales Resource Center:
The client decided to build a sales support application that would provide their sales
force tools for Account Management, a repository for collateral and a resource center for
competitor analysis and information. Since they were a global company with sales
forces in different countries, the application had to support the internationalization and
localization requirements of their Asia Pacific, EMEA and North America Regions.
Saama developed the “Sales Resource Center” based on a J2EE architecture within an
Apache Struts framework. The architectural approach ensured that internalization and
localization was supported at the content level, user login administration and a tool to
create collateral in different languages. The resource center could therefore be deployed
globally and all users, irrespective of their locales, had access to the latest sales
resource information in a localized form.
Localized End-user Registration & Surveys:
The client had an online end-user registration and customer survey capability built on
their public website. To ensure ease of use for their global customers as well as for
internal consistency and consolidation of end-user information, Brocade decided to extend
it to their international websites.
Saama undertook the Internationalization and Localization of the registration and survey
process. The solution that was developed enabled the international offices to include
the process online within their environments, and the Chinese, Japanese and Korean
surveys were consistent with the US to ensure meaningful summarization and comparisons.
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