The CIO has been a fixture in the corporate suite for nearly three decades, yet the gulf between this critical discipline and other Lines of Business seems wider than ever. In fact, the more the IT department spends, the less other departments seem to understand. CIOs talk of achieving high uptime with complex implementations at diverse data centers, while Sales worries about a lack of visibility into IT costs, CFOs complain about exceeding industry averages, HR talks of high attrition rates and the CEO keeps asking for the business value of it all.
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CIOs have historically been service providers to LOBs, but lacked the empirical means to demonstrate business value in a language that LOBs understand. There is still a virtual absence of holistic analytics solutions for LOBs and CIOs to effectively collaborate. Most providers in this field essentially offer up band-aids—non-standard SLAs, after-the-fact fixes and competitive catch-up. A few forward-looking organizations are able to leverage IT as a strategic value differentiator, but a clear majority continues to relegate it to the odd position of high-priced commodity.
Saama’s CIO Analytics solution is designed to address exactly this challenge—and all those related to it—with a clear and specific set of customizable initiatives. These include.
- Building out a transparent business value framework
- Defining the IT Service catalog
- Enabling a consistent measurement approach
- Defining Key Performance Indicators for each Line of Business clearly visible
- Leveraging ITSM, ITBM and other BSM investments
- Providing a collaborative platform for LOBs & CIO staff
- Connecting the data from disparate sources
- Using syndicated data to develop clear benchmarks against best practices
- Providing visual models to collaborate on any device
CIO Analytics Articles on SmartAnalytics Blog
The CIO Diaries
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Measuring IT Services for success: A LOB-CIO conversation
Whether IT matters or not, we need to measure its value to business!
