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How Do You Measure Care?

What if you could hone in on what your patients really thought and felt about your organization and services?

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Saama
Saama

What if the entire patient sentiment and patient experience chain — before, during and after-care delivery — could provide actionable insight today, not a year from now when it’s no longer relevant?

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The Healthcare Industry is Changing

Consumers are empowered. They’re finding their voice. They’re more informed. They’re even calling the shots on options for their care. All good, except for the escalating costs, regulatory pressures, and constant change you face.

You’ve got information in silos that doesn’t provide value, and unstructured data in social media that’s hard to identify, manage, and analyze.

Saama’s healthcare solutions change all of that. 

The Best Medicine

Ready Analytics for Healthcare

Our advanced analytics frameworks and solutions can transform operations and improve the overall efficiency of your organization — whether you are a healthcare buyer, a payer, governmental health body, or public health and research organization. We enable you to:

  • Identify priority patient concerns
  • Produce key actionable insights fast
  • Deliver optimal strategies for your hospital's or organization's unique demographic base
  • Improve overall patient care and clinical diagnosis
  • Boost overall operational excellence across the enterprise

The Best Medicine

Ready Analytics for Healthcare

Our advanced analytics frameworks and solutions can transform operations and improve the overall efficiency of your organization — whether you are a healthcare buyer, a payer, governmental health body, or public health and research organization. We enable you to:

  • Identify priority patient concerns
  • Produce key actionable insights
  • Deliver optimal strategies for your hospital's or organization’s unique demographic base
  • Improve overall patient care and clinical diagnosis
  • Boost overall operational excellence across the enterprise

Healthcare Solution Areas

Patient Experience Insights
Clinical Decision Support
Healthcare Payer Analytics
Patient Experience Insights

From Insights to Intervention

Find out what causes patient experience to go downhill, and how the patient experience has an impact on your organization with Saama’s Patient Experience Insights solution.  Drill down to deeper insights to discover root causes. Proactively take action to improve the patient experience and create a more patient-centered approach to healthcare.

As an example, by improving patient care, your hospital can benefit from higher scores from the Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS) and get higher financial reimbursements. Patient experience (as measured by the HCAHPS survey) is directly responsible for 30 percent of a typical hospital's revenue, the result of Medicare's value-based purchasing program. This is a significant figure, especially when hospital profit margins are in lower single digits.

 

Saama’s Patient Experience Insights Solution:

  • Merges healthcare data from internal and external, structured and unstructured sources, including social media, industry best practices, internal surveys, and HCAHPS.
  • Helps identify “trigger” situations for your organization so you can effectively improve key patient care issues for foundational improvement.
  • Spans your entire patient engagement value chain to help offer high-quality patient care at an optimal economic cost.
  • Allows you to leverage solution components and numerous customizable dashboards to evaluate and optimize new patient care opportunities.
  • Enables deep drill-down analysis of complex data sets.
  • Provides top analysis based on Natural Language Processing (NLP) and scoring algorithms through machine-learning procedures.
  • Offers powerful insights to prioritize your strategies based on data science and data-driven healthcare management practices.
Clinical Decision Support

Value and Performance-Driven Care

tab_docWithTabletPowerful data analytics can help doctors and healthcare providers make better clinical decisions, and better advise patients — resulting in more appropriate tests, diagnosis, and better outcomes and usage of healthcare resources. Saama’s Clinical Decision Support Solution is designed to improve clinical decision-making by offering a powerful data analytics engine that gives doctors statistical counsel in advising patients. By analyzing whole patient populations, Saama provides analytical forecasting for a given general condition and medical history. By combining knowledge and data, it shows the many possible paths the statistical patient could travel and reveals the distribution of probabilities of each future outcome as derived from the data of the whole population.

Saama’s Clinical Decision Support Solution:

  • Results in better statistical counsel for doctors to use in diagnosis and when advising patients.
  • Provides a single dashboard where clinicians can easily view what needs to be done for a patient, and the patient history of treatment — allowing decisions on the spot, and preventing negative outcomes like over-prescribing certain medications due to lack of information.
  • Allows your organization to create highly structured automated protocols that will guide your users through the most complex decision trees to the appropriate diagnosis and treatment outcomes.
  • Helps your physicians diagnose more quickly and accurately, ensuring appropriate tests are performed, leading to optimum patient outcomes.
  • Allows doctors to use data science and advanced analytics to provide forecasting of general condition and medical history — accelerating more efficient and more effective patient care.
  • Increases patient satisfaction and enhances quality of care.
Healthcare Payer Analytics

Deriving Insights, Controlling Costs, Optimizing Healthcare Plans

tab_womanAtComputerPayers today face huge pressure in today’s healthcare market to cut costs and optimize provider networks. Saama’s Healthcare Payer Analytics Solution can help your organization manage risk, better handle reporting and compliance, reduce fraud, waste, and abuse, and transform the efficiency of your organization’s delivery processes.

We can provide you with a holistic view of your portfolio so you can analyze all aspects of the delivery model. Saama can help payers identify and flag potential fraudulent claims — a $100-billion-a-year problem in the industry today. Risk analytics include predictive forecast by claim type, annual claim value, and annual re-admission rates by members and providers. Saama’s Healthcare Payer Analytics solution bundles provider profiling, predictive analytics modeling, case tracking, and Special Investigation Unit (SIU) services for total protection from medical fraud, waste, and abuse. Our provider effectiveness analytics include average cost of visit by diagnosis, re-admission by diagnosis, and claims by members by provider. Patient analytics include customer satisfaction, coverage vs. usage, and cost of claim by visit, and call center feedback.

Saama’s Healthcare Payer Analytics solution:

  • Leverages Saama’s rich history of data management and advanced analytics, along with its domain expertise in healthcare.
  • Helps payer organizations transform areas of cost management, effective processes, and risk reduction.

For payers:

  • Optimizes provider networks
  • Makes efficient use of resources
  • Minimizes risk
  • Reduces claims costs

For providers, payers can:

  • Offer continuous improvement in the quality of service
  • Reduce processing time of transactions

For members, payers can:

  • Optimize coverage
  • Improve outcomes with predictive risk of members analysis
  • Attain new members
  • Retain current members

Fluid Analytics℠ for Healthcare

Saama Fluid Analytics for Healthcare is an industry-specific orchestration environment. It allows your organization to quickly build out your data-driven, healthcare-specific solution, and see your organization, patients and competition in new ways. It integrates and aggregates structured and unstructured data into an analytics platform. And it offers data management and data enrichment Big Data capabilities for healthcare data sources.

CASE STUDY

“Patient Sentiment Matters

Challenge:

Patients weren’t happy with their care, and care outcome scores were falling for this large, regional healthcare hospital management firm. To make matters worse, the pay-for-performance model was threatening its business.

Solution

For its healthcare data and analytics needs, they turned to the Saama Patient Experience Insights solution to identify patient concerns, discover key insights, and develop the optimal strategy for its unique demographic base. The solution leveraged traditional government and internal hospital data sets with social media and industry best practices to uncover weaknesses and areas of opportunity in the patient care value chain. Prior to this, data had been stuck in silos, or archaic datasets, and social media space.

Results

The patient care value chain was improved including patient sentiment and experience, communications, care outcomes, general operations, and change management. It allowed the hospital management firm to dramatically boost HCAHPS scores, enhance financial performance, and improve its overall healthcare system. 

Latest Resources

Improving Patient Experience Insights

Improving Patient Sentiment and Experience Insights

Read the brochure

The Case for Patient Experience Insights

The Case for Patient Experience Insight

Read the case study

Saama Treatment Pathways

Treatment Pathways

Read the guide

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