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Understand the Needs of
Empowered Patients

The Far-reaching
Impact of Social Media
in Healthcare

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How to Tap Opportunities in the Fast Changing World of Healthcare Data Analytics

What if the entire patient sentiment and patient experience chain — before, during and after-care delivery — could provide actionable insight today, not a year from now when it’s no longer relevant?

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The Healthcare Industry is Changing

Consumers are empowered. They’re finding their voice. They’re more informed. They’re even calling the shots on options for their care. All good, except for the escalating costs, regulatory pressures, and constant change you face.

You’ve got information in silos that doesn’t provide value, and unstructured data in social media that’s hard to identify, manage, and analyze.

Saama’s healthcare solutions change all of that. 

The Best Medicine

Ready Analytics for Healthcare

Our advanced analytics frameworks and solutions can transform operations and improve the overall efficiency of your organization — whether you are a healthcare buyer, a payer, governmental health body, or public health and research organization. We enable you to:

  • Identify priority patient concerns
  • Produce key actionable insights fast
  • Deliver optimal strategies for your hospital's or organization's unique demographic base
  • Improve overall patient care and clinical diagnosis
  • Boost overall operational excellence across the enterprise

The Best Medicine

Ready Analytics for Healthcare

Our advanced analytics frameworks and solutions can transform operations and improve the overall efficiency of your organization — whether you are a healthcare buyer, a payer, governmental health body, or public health and research organization. We enable you to:

  • Identify priority patient concerns
  • Produce key actionable insights
  • Deliver optimal strategies for your hospital's or organization’s unique demographic base
  • Improve overall patient care and clinical diagnosis
  • Boost overall operational excellence across the enterprise

Healthcare Solution Areas

Patient Experience Insights

From Insights to Intervention

Find out what causes patient experience to go downhill, and how the patient experience has an impact on your organization with Saama’s Patient Experience Insights solution.  Drill down to deeper insights to discover root causes. Proactively take action to improve the patient experience and create a more patient-centered approach to healthcare.

As an example, by improving patient care, your hospital can benefit from higher scores from the Hospital Consumer Assessment of Healthcare Providers & Systems (HCAHPS) and get higher financial reimbursements. Patient experience (as measured by the HCAHPS survey) is directly responsible for 30 percent of a typical hospital's revenue, the result of Medicare's value-based purchasing program. This is a significant figure, especially when hospital profit margins are in lower single digits.

 

Saama’s Patient Experience Insights Solution:

  • Merges healthcare data from internal and external, structured and unstructured sources, including social media, industry best practices, internal surveys, and HCAHPS.
  • Helps identify “trigger” situations for your organization so you can effectively improve key patient care issues for foundational improvement.
  • Spans your entire patient engagement value chain to help offer high-quality patient care at an optimal economic cost.
  • Allows you to leverage solution components and numerous customizable dashboards to evaluate and optimize new patient care opportunities.
  • Enables deep drill-down analysis of complex data sets.
  • Provides top analysis based on Natural Language Processing (NLP) and scoring algorithms through machine-learning procedures.
  • Offers powerful insights to prioritize your strategies based on data science and data-driven healthcare management practices.
Clinical Decision Support
Healthcare Payer Analytics

Fluid Analytics℠ for Healthcare

Saama Fluid Analytics for Healthcare is an industry-specific orchestration environment. It allows your organization to quickly build out your data-driven, healthcare-specific solution, and see your organization, patients and competition in new ways. It integrates and aggregates structured and unstructured data into an analytics platform. And it offers data management and data enrichment Big Data capabilities for healthcare data sources.

Changing of the Guard:
The Patient as Empowered Consumer

Approaches for Healthcare Providers and Hospitals

Which approaches should healthcare leaders take to prepare?

This paper covers:

  • The significant trends contributing to the rise of consumer behavior in healthcare
  • The impact of the government’s HCAHPS survey and the resulting focus on patient satisfaction
  • The factors patients consider when selecting healthcare providers and what they value as important
  • How hospitals can best use analytics from multiple data sources to get better patient insights