Tufts CSDD has been researching the outsourcing environment for the past 20 years. However, this new study puts a spotlight on a relatively new area of focus—oversight. The research aimed to measure and quantify perceived effectiveness in this critical outsourcing function. As organizations take a hard look at their current practices the research findings provide valuable insight and actionable areas for improvement.
Ken Getz of Tufts CSDD discusses the results of the study and their implications. Specific areas covered include:
- Approaches deployed for oversight
- Overall effectiveness of these practices
- Plans to improve oversight methods
The session includes a summary of results from a groundbreaking survey that will inform the viewer of outsourcing models used, outsourcing hierarchies utilized, and challenges faced due to inconsistency and lack of management involvement.
You’ll learn where the industry is headed and how to overcome oversight challenges, including transparency, risk, and compliance.