Posts Tagged ‘client success’

3 Best Practices for Great Data & Analytics Engagements

data & analytics

Amid fierce market competition, rapidly evolving technologies, and high expectations from clients for seamless project delivery (on time, on budget, as few surprises as possible, etc.), Business and technical consultants need to be continuously on top of their game across a wide spectrum of technical and non-technical (“soft skill”) areas, throughout the entire engagement lifecycle.…

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Voice Analytics: A new hidden frontier in ensuring happy customer

voice analytics

Customers today have a variety of mediums to get themselves heard. Then be it criticizing a product quality, appreciating a new product ad or ranting about a bad customer experience, everything zeroes down to the customer service. Asawari Dande, Program Manager, Saama talks about how Voice Analytics is enabling businesses acquire and retain happy customers…

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