The CIO Diaries

Do you use smart KPIs to run your business?

In the Aesopian fable of the one-eyed stag, the deer overcomes his visual handicap by grazing on a cliff near the sea with his good…

A phased approach for business value planning of IT Services – Part1

Business value planning of IT Services can be conducted in a phased approach. Depending on the organizational culture and IT maturity, the time for each…

Measuring IT Services for success: A LOB-CIO conversation

In the earlier posts I have explained how three attributes namely: Impact, Effectiveness and Availability can be used to measure the value of each IT…