Do you use smart KPIs to run your business?
In the Aesopian fable of the one-eyed stag, the deer overcomes his visual handicap by grazing on a cliff near the sea with his good…
A phased approach for business value planning of IT Services – Part1
Business value planning of IT Services can be conducted in a phased approach. Depending on the organizational culture and IT maturity, the time for each…
Measuring IT Services for success: A LOB-CIO conversation
In the earlier posts I have explained how three attributes namely: Impact, Effectiveness and Availability can be used to measure the value of each IT…