The CIO Diaries

Do you use smart KPIs to run your business?

In the Aesopian fable of the one-eyed stag, the deer overcomes his visual handicap by grazing on a cliff near the sea with his good…

A phased approach for business value planning of IT Services – Part1

Business value planning of IT Services can be conducted in a phased approach. Depending on the organizational culture and IT maturity, the time for each…

Measuring IT Services for success: A LOB-CIO conversation

In the earlier posts I have explained how three attributes namely: Impact, Effectiveness and Availability can be used to measure the value of each IT…

Whether IT matters or not, we need to measure its value to business!

About eight years have gone by since Nicholas Carr famously argued that “IT Doesn’t Matter”, in his often quoted article in Harvard Business Review. Countless…